Shipping method
1. Express delivery:
The goods will be shipped within 2 to 5 working days after order confirmation.
It will take about 2 working days to receive after sending.
All mailed items cannot specify the delivery date and time period.
Customers please enter correct personal information and address when purchasing to arrange shipping.
*Customers can fill in the form for self-pickup at SF Express Station/SF Smart Cabinet according to their own needs.
*Additional fees may apply to pickup and delivery services in remote areas. (Sai Kung/Clear Water Bay/Shek O/Stanley/Discovery Bay/Ma Wan/Cheung Chau/Lamma Island and Peng Chau/Lantau South (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O, etc.)
2. Pick it up at the MOMAX Customer Service Center:
Pick-up date: Customers can pick up the goods within 2 to 14 working days after purchase. Pick-up time: Monday to Friday: 09:00-19:00
Saturday: 09:00-15:00
Sundays and public holidays: closed
Store address: Room A, 4/F, Cheung Lung Industrial Building, 10 Cheung Yee Street, Lai Chi Kok
*Pre-order:
All marked arrival dates are only estimated arrival dates. The actual arrival date may be delayed due to actual logistics conditions. If you mind, please do not place an order.
All pre-order items:
※ If you also purchase other in-stock items in your order, they will be shipped together after all the items are received.
※ If the customer requires the pre-ordered and in-stock items to be sent separately, please submit the orders separately, and the freight will be calculated separately for different orders.
商品未能如期送出之退款條款
1. 延遲發貨之定義
若本公司未能於確認訂單時所承諾的 7天內 完成發貨或送達，買方有權根據本條款申請退款。預計發貨日期以訂單確認信為準。
2. 賣方無法如期發貨（賣方主動取消）
如因庫存不足、供應商延誤或其他不可抗力因素導致無法如期出貨：
- 全額退款： 本公司將主動透過電子郵件或通訊軟體通知買方，並於通知後之 14 個工作天內，將買方已支付之款項全額退回至原付款帳戶。
- 換貨選擇： 買方亦可選擇更換同等價值之其他現貨，若有差額將多退少補。
3. 未能如期收到商品（買方主動要求退款）
若貨品已超過確實送達日期但買方尚未收到，且非因買方地址錯誤或無人簽收所致：
- 若貨品尚未交託物流公司，買方可申請取消訂單並獲得全額退款。
- 若貨品已交託物流公司且在途丟失或嚴重延誤，買方可向本公司提出退款申請。本公司將向物流方核實包裹狀態，確認後將於 14 個工作天內 辦理退款。
如買方未能給予本公司足夠或準確的送貨指示，在不影響任何其他權利或補償的情況下以本公司獨有及絕對的酌情權的情況下，本公司有權：
- 將有關產品儲存直至實際送貨日期為止，並向買方收取退回產品的費用及每月收取合理的存倉費（包括涉及的任何保險費用）；或
- 取消買方的訂單，並向買方收取任何因訂貨資料不足、不準確或買方未能收貨而導致本公司承擔的額外支出及損失。
4. 退款程序與注意事項
- 退款金額將依據買方購買該商品時實際支付之金額為準。
- 退款處理時間（包含信用卡銀行或電子支付平台之結算時間）約需 7 至 14 個工作天，具體到帳時間視個別銀行規定而定。
5. 免責條款
如因以下原因導致未能如期送出，本公司恕不承擔任何延誤賠償責任，但可提供訂單取消及退款服務：
- 颱風、暴雨、水災等不可抗力之天災。
- 海關查驗、罷工、疫情影響等物流公司無法控制之突發狀況。
- 買方提供之收件地址、聯絡電話錯誤或不完整。
如有任何爭議，本公司保留最終決定權。
FAQ
Shipping method
A: Express delivery & in-store pickup
1. Express delivery:
Goods will be shipped within 2 to 5 business days after order confirmation.
You will receive it within approximately two business days after it is shipped.
For all mailed items, the delivery date and time period cannot be specified.
Customers are requested to enter their correct personal information and address when making a purchase so that delivery can be arranged.
Customers can fill in the SF Express station/SF Express smart locker self-pickup option according to their needs.
2. Pick up at a Momax customer service center:
Pickup Date: Customers can pick up their orders within 2 to 14 business days after purchase. Pickup Time: Monday to Friday: 09:00-20:00
Closed on Saturdays, Sundays and public holidays. Store address: Unit A, 4/F, Cheung Lung Industrial Building, 10 Cheung Yi Street, Lai Chi Kok
A: Normally the delivery party will get the correct address. However, if you find that the address held by the delivery party is wrong, you can contact us before shipping and our team will be happy to help resolve it. Otherwise, the delivery company will also contact you to obtain the correct address and arrange delivery at no additional cost to you.
Returns and exchanges
A: If you cancel the order due to personal wishes, we will charge a 15% restocking fee when returning the item, and the shipping fee will not be refunded.
If after returning the item, the order does not meet the minimum purchase requirement for the discount, the discount will be cancelled. For discounts applied to second/subsequent items, the discount will be canceled when part of the order is returned and items not returned will be charged the original price.
In the case of customized items, if the reason for return is not Momax's fault, I will charge a processing fee of 50% of the refund amount (after adjusting for discounts/shipping charges).
A: Currently, we do not offer commodity exchange. We would recommend that you return the item for a refund and place a new order for the item you like.
A: We currently do not provide return label service for returns. Also, please note that the customer is responsible for all costs involved in returning the product.
The returned package remains the customer's responsibility until our team receives it. Therefore, customers are advised to take necessary precautions and use registered and traceable services when returning packages.
A: Sorry, retail stores are unable to process returns and exchanges for any online orders. Please contact us to inform us of the reason for return, and we will explain the return procedures for you.