A: Express delivery & store pickup
1. Express delivery:
The goods will be shipped within 2 to 5 working days after order confirmation.
It will take about 2 working days to receive after sending.
All mailed items cannot specify the delivery date and time period.
Customers please enter correct personal information and address when purchasing to arrange shipping.
*Customers can fill in the form for self-pickup at SF Express Station/SF Smart Cabinet according to their own needs.

2. Pick it up at Momax Customer Service Center:
Pick-up date: Customers can pick up the goods within 2 to 14 working days after purchase. Pick-up time: Monday to Friday: 09:00-19:00
Saturday: 09:00-15:00
Sundays and public holidays: Closed store address: Room A, 4/F, Cheung Lung Industrial Building, 10 Cheung Yee Street, Lai Chi Kok

A: Normally the delivery party will get the correct address. However, if you find that the address held by the delivery party is wrong, you can contact us before shipping and we will be happy to solve it for you. Otherwise, the delivery company will contact you to obtain the correct address and arrange delivery at no extra cost to you.

A: If you cancel the order due to personal wishes, we will charge a 15% restocking fee when returning the item, and the shipping fee will not be refunded.

If after returning the item, the order does not meet the minimum purchase requirement for the discount, the discount will be cancelled. For discounts applied to second/subsequent items, the discount will be canceled when part of the order is returned and items not returned will be charged the original price.

In the case of customized products, if the reason for return is not Momax's fault, I will charge a processing fee of 50% of the refund amount (after adjusting for discounts/shipping charges).

A: Currently we do not offer product exchange. We would recommend that you return the item for a refund and place a new order for the item you require.

A: We currently do not provide return label services for returns. Please also note that the customer is responsible for all costs involved in returning the product.

The return package remains the customer's responsibility until we receive it. Therefore, customers are advised to take necessary precautions when returning packages and use registered and trackable services.

A: Sorry, retail stores are unable to process returns and exchanges for any online orders. Please contact us to inform us of the reason for return, and we will explain the return procedure for you.